Privacy Policy

Signex Infra Solutions Pvt. Ltd. (“Signex”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and during business communications.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, submit an enquiry, contact us by email or phone, or otherwise interact with us in connection with our business. Signex Infra Solutions Pvt. Ltd. is an infrastructure company specializing in railway signalling and telecom solutions, including signalling systems, Optical Fiber Communication (OFC), Electronic Interlocking (EI), and TCAS/KAVACH-related services.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Signex Infra Solutions Pvt. Ltd. is a future-focused infrastructure company engaged in advanced railway signalling and telecom solutions. We provide end-to-end services across signalling systems, OFC, Electronic Interlocking, and TCAS/KAVACH-related works.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you fill out a contact form, send us an email, call us, or otherwise contact us, we may collect:

• Your name
• Company or organization name
• Job title or designation
• Email address
• Phone number
• Project location or business address
• Details of your enquiry, requirement, request for proposal, or service interest
• Any documents, drawings, resumes, or attachments you voluntarily share
• Any other information you choose to provide in your communication

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website or source
• Basic website interaction data
• Cookie and similar technology data

C. Information Received From Third Parties

We may receive limited information from:

• Business partners
• Contractors or consultants
• Publicly available sources
• Referral sources
• Service providers who support our website, hosting, analytics, or communication systems

3. How We Use Your Information

We may use your information to:

• Respond to your enquiries and requests
• Communicate with you regarding projects, services, proposals, and business opportunities
• Provide information about our services and capabilities
• Evaluate vendor, client, partner, or recruitment-related communications
• Improve our website, content, and user experience
• Maintain website security and prevent misuse
• Comply with applicable legal, regulatory, contractual, and reporting obligations
• Establish, exercise, or defend legal claims
• Maintain internal records and business administration

4. Legal Basis / Grounds for Processing

We process personal information only for lawful purposes, including:

• With your consent, where consent is required
• To respond to your request or enquiry
• For legitimate business purposes related to our operations and service delivery
• To comply with applicable legal and regulatory obligations
• To protect our rights, website, systems, users, and business interests

Where required by applicable law, we will provide an appropriate notice and seek consent in the manner required by law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable core website functionality
• Improve site performance and usability
• Understand how visitors use the website
• Maintain security and detect technical issues

Cookies are small text files stored on your device. You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. How We Share Information

We do not sell your personal information.

We may share your information only when necessary with:

• Website hosting providers
• IT support and security service providers
• Email, communication, or cloud service providers
• Analytics or website maintenance providers
• Professional advisors, auditors, insurers, or legal consultants
• Government authorities, regulators, law enforcement agencies, or courts where required by law
• Parties involved in a business restructuring, merger, acquisition, or transfer of assets, if applicable

Any such sharing will be subject to appropriate confidentiality, security, and legal safeguards where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries
• Maintaining business and contractual records
• Meeting legal, tax, audit, compliance, and dispute-resolution requirements
• Preserving website security and operational logs where appropriate

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law and our internal practices.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include:

• Access controls
• Secure hosting and system administration practices
• Limited internal access on a need-to-know basis
• Monitoring for unauthorized activity
• Backup and recovery controls
• Vendor and service-provider safeguards where applicable

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request a summary of personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request erasure of personal information, where applicable
• Withdraw consent, where processing is based on consent
• Request grievance redressal in relation to your personal information
• Exercise any other rights available under applicable law

To exercise your rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage you to review their privacy policies before sharing any personal information with them.

11. Children’s Privacy

Our website is intended for business and professional use. We do not knowingly collect personal information from children through the website for independent commercial use. If you believe a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

12. Cross-Border Processing

Our website and service providers may process or store data using systems located in India or, where applicable, in other jurisdictions. Where such processing occurs, we will take reasonable steps to ensure appropriate protection of personal information in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices. The revised version will be posted on this page with an updated “Last Updated” date.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, any dispute, claim, or controversy arising out of or in connection with this Privacy Policy or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Signex Infra Solutions Pvt. Ltd.
First Floor, Pankaj Plaza, Office No. 19 to 22, Plot No. 7, Sector 12, Dwarka, New Delhi, Delhi 110075
Email: info@signexinfra.com
Phone: +91-9555740339 / +91-9654559656